Can I get a refund for my tickets if I am unable to visit?
Unfortunately all tickets are non-refundable and non-transferable.

Will the air bouncers be open?
The air bouncers are open daily, however they are closed during bad weather as they become unsafe to use.

Will the lemur walkthrough be open?
The lemur walkthrough is open 11am - 12pm and 1.30pm - 3pm. Please call on the morning of your visit to ensure that the walkthrough is open. We may have to close it due to unforeseen circumstances such as staff sickness.

What form of carers ID do you accept?
We accept any form of ID including carers allowance.

How do I book using a voucher?
You do not need to pre-book your tickets when redeeming a voucher. Just bring your voucher along with you to the ticket office.

What will the opening times be?
Our opening times are 10am - 4pm on Mondays, Fridays and weekends.

Is there on-site parking, if so is there a charge?
Free on-site parking is available.

Can I rent a wheelchair?
Wheelchairs are available to rent for free, please call us in advance to reserve one on 01924 235276.

Where can I find first aid?
We have numerous staff members across the site that are first aid trained. Minor first aid will be administered in the main office and in the event of an emergency, we ask our customers to alert a member of staff or ring 01924 235276 and a first aider will come to you.

Do you have a lost property department?
Yes, please get in touch via email on office@ponderosa-centre.co.uk with details of the item you have lost and we will instruct you where to collect it from if it has been found or handed in.

Is there somewhere I can heat up baby food?
Yes, these facilities can be found in the coffee shop and restaurant. Just ask a member of staff for assistance.

Can I bring my dog?
No, dogs are not permitted in the zoo and we would ask that you do not leave your dog in the car during your visit. If you are wanting to bring an assistance dog, please call us prior to your visit on 01924 236276.

Can I go back to my car for my picnic after my arrival?
Yes, just show your ticket again to the staff member in the ticket office as you re-enter the zoo.

Is smoking permitted within the zoo?
We have a couple of designated smoking areas by the welly wash, pizza shed and restaurant. These are all areas away from animal enclosures.

Are bicycles permitted on the zoo?
To protect the health and safety of our customers, bicycles are not permitted around the zoo. Neither are children's scooters or skateboards. Any customers travelling to the zoo on a bicycle will be instructed where to leave it during their visit.

Are footballs permitted in the zoo?
To protect the health and safety of our customers, footballs and frisbees are not permitted in the zoo.

How long can I stay?
You can stay for as long as you like after arrival until we close at 4pm.

Do you take in any rescued wildlife or unwanted pets?
Unfortunately this is not something we are able to do due to the risk of disease to our animals and limited space availability.